Privacy Policy
Effective January 1, 2026
Quality Lake Charles Concrete & Masonry, lakecharlesconcreteandmasonry.com, info@lakecharlesconcreteandmasonry.com
Who this policy covers
This policy explains how Quality Lake Charles Concrete & Masonry handles the information you share with us through this website. We're a masonry contractor in Lake Charles, LA, and it applies to every page on the site, from the home page to our service and city pages.
We keep it short and plain because you should be able to read it in a few minutes. You can learn more about our crew and how we work on our About page.
What information we collect
We collect what you choose to send us. When you fill out our contact form, call us or email us, that usually means your name, phone number, email address, the address of the job and a description of the work you need. It can also include any photos you share.
Our contact form is run by an outside form service, so what you type into it is collected and stored by that service on our behalf before it reaches us.
Like most websites, this one may also gather some information automatically when you visit. That can include the type of device and browser you use, the pages you view, how long you stay and the general area you're browsing from. This comes through basic analytics tools and cookies, which are small files your browser saves so a site can recognize a returning visit and count traffic.
We don't ask for payment card numbers, Social Security numbers or similar sensitive details through this website.
How we use your information
We use your contact details to answer your question, set up an estimate, schedule the work and follow up on a job you've asked us about. We use the job address so we know where to send the crew.
We use analytics information in summary form, so we can see which pages people find useful and fix ones that aren't working. We don't use it to identify you personally.
We don't sell your personal information, and we don't rent or trade it to other companies for their own marketing.
Who we share it with
We share your information only when it's needed to run the website or do the work you asked for. That includes the companies that host this site, process our contact form and provide our analytics, and they handle it to provide those services to us.
We may also share information if the law requires it, such as in response to a valid court order, or if it's needed to protect our business, our crew or our customers from fraud or harm.
Cookies and how to control them
Most browsers let you block or delete cookies in their settings. If you do, the site will still work for reading pages and sending us a message, though some analytics will stop counting your visit.
Some browsers also offer private browsing modes or tracking controls, and you're welcome to use them on this site.
How long we keep it
We keep your contact details and job notes for as long as we need them to answer you, do the work and stand behind it afterward. If you call back about a repair a few years later, those notes help us see what was done.
We also keep records as long as tax, accounting or other legal duties require. When we no longer need information, we delete it or remove the details that identify you.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct anything that's wrong and ask us to delete it. We'll do that unless we have to keep certain records for a legal or business reason, and if so we'll tell you why.
Depending on the state you live in, you may have further privacy rights under that state's laws. We'll honor those rights where they apply to us.
If you'd rather we stop contacting you, just tell us and we'll take you off our follow-up list.
Children's privacy
This website is meant for adults arranging work on their homes and property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
How we protect your information
We take reasonable steps to keep your information safe, and we limit who on our team can see it to the people who need it to handle your job. No website or email system is completely secure, so please don't send us anything more sensitive than you need to for an estimate.
Changes to this policy
We may update this policy when our website or the services we use change. When we do, we'll post the new version on this page, and it applies from the day it's posted. This policy was last updated in November 2026.
How to raise a privacy concern
If you have a question about this policy or want to use any of the rights above, reach out through our contact page or call us at (337) 502-4212. Tell us what you'd like us to do, and we'll reply within 1 business day.
We may need to confirm who you are before we share or delete information, so that nobody else can ask for your records.